If you are having trouble displaying the videos, you may want to try using another browser. You may also try pressing F5 to refresh the page.

Click the login button at the top right of the page, then click "forgot password"

Our tracking software matches users who have registered and those who have completed the course by their email. If you use another email address, the system will not recognize that you have completed the course and you will continue to receive reminders and will show as incomplete on the report at the end of the month.

Please email us at Support@NCPRIN.com and we will be happy to help.

First, check your profile to ensure that you used your "@familyinsight.net" email address. You can change your email address on your profile page by logging in and clicking your name on the top right of the screen. If the issue persists, please contact us and we will be happy to help.

No. This course does not require a hands on practice session as it is only a refresher. You will need to complete the hands on practice every other year when you take the official certification course.